The following Booking Conditions, together with the General Information contained on our website form the basis of your contract with Jasmine Holidays Limited. Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, ‘you’ and ‘your’ means all persons named on the booking (including anyone who is added or substituted at a later date). ‘We’, ‘us’ ‘our’ and ‘ourselves’ means Jasmine Holidays Limited.
Your holiday contract
Your holiday contract is made with Jasmine Holidays Limited. When making a booking, you guarantee that you have the authority to accept and do accept the terms and conditions laid out out in these booking conditions.
When we are acting as the agent of another principal, you also confirm that you accept the terms and conditions of that principal (i.e. another tour operator).
These booking conditions form part of that contract with us. A binding contract between us comes into existence once a confirmation of your travel arrangements has been sent to you by ourselves.
Any changes to these Booking Conditions will only be valid if agreed by one of our company Directors.
Making your booking
To confirm a booking, the authorised party leader must confirm verbally or in writing that a booking is being placed with us. The party leader (minimum age 18 years requirement) must be authorised to act on behalf of all persons named in the booking, including any persons under 18, and is responsible for all necessary payments in relation to the booking.
A deposit or full payment (specified at time of booking) is required in order to proceed with confirming your booking with us. All bookings are subject to availability.
Once arrangements have been confirmed by us, a confirmation invoice will be sent to the party leader. It is important that this confirmation is checked upon receipt in order to ensure all information is correct and complete. You are required to notify us immediately should any information on your confirmation invoice appear incorrect.
In order to confirm your travel arrangements, a deposit of 20% of the total holiday cost, must be paid at the time of booking. The balance is required at the latest, 10 weeks (70 days) prior to departure. For any bookings made within 10 weeks of departure, full payment is required at the time of booking. No payment will be processed until all arrangements have been confirmed with our suppliers unless otherwise agreed between both parties.
Occasionally, a higher deposit or full payment is required at the time of booking, due to our supplier’s terms (e.g. special offer airfares which require immediate ticketing). Should a higher deposit be required, this will be advised at the time of booking.
It is your responsibility to ensure that all payments are made within the due time, as we do not send payment reminders. The balance due date should be shown clearly on your booking confirmation.
Failure to pay in full by the required date may result in increased costs or in the cancellation of your booking and the loss of your deposit. Should there be a subsequent agreement to extend the final payment due date, we reserve the right to charge a cancellation fee in accordance with our cancellation policy specified below.
The prices advertised on our website are guideline prices only and subject to availability and confirmation. Your holiday price will be advised at the time of quotation and confirmed on your confirmation invoice.
We reserve the right to amend your holiday price (and charge a surcharge or issue a refund) subsequent to your booking confirmation under the following circumstances:
- Increase or decrease in transportation costs (e.g. fuel surcharge, airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or dues, taxes or fees payable for services such as landing taxes at airports or ports.
- Our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your holiday.
- Government imposed increases such as VAT or any government imposed taxes (such as air passenger duty).
Even in the above cases, only if the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us.
You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday if still outstanding.
Amendments by you
Should you wish to make any amendments to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Any changes to your holiday made after the receipt of your confirmation invoice will be considered as amendments. Where we are able to make amendments for you, an amendment fee of £50 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers (e.g. airline or hotel amendment fees).
If you wish to make any amendments after full payment has already been received, this will be considered as a cancellation and full cancellation fees will apply.
Please ensure that all passenger names and titles are checked thoroughly on your confirmation and that they match the name on the passenger’s passport (middle names aren't required). Most airlines do not allow name changes on tickets and full cancellation fees may apply should a name change be necessary.
Cancellation by you
Should you or any member of your party need to cancel your holiday after confirmation, the party leader must advise us in writing immediately. Your notice of cancellation will only be effective upon receipt once received by us in writing. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding any amendment fees. Amendment fees are not refundable in the event of cancellation.
Cancellation period and applicable fees are outlined below:
More than 70 days____________________ Deposit only
0 - 70 days__________________________ 100%
The deposit is for these purposes defined as the payment(s) made up until the time of cancellation.
It is often possible to reclaim cancellation fees through your insurance. Please check with your insurer.
An adjustment in price may be necessary should cancellation of one or more parties alter our costs for the services provided.
It may be possible for you to transfer your booking to another party. An amendment fee of £50pp will apply, plus any charges levied by the airline or supplier. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary circumstances.
Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will be required to pay our standard cancellation charges as shown above.
You will not be entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.
Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund.
If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as above, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.
Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(a) If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
a. Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
b. If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
c. Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances.
However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
We consider adequate travel insurance to be essential. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Please ensure that you have adequate coverage.
Changes and cancellation by us
Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. Occasionally, we have to make a ‘significant change’. Significant changes may include but are not limited to the following:
(a) A significant change in departure location from the UK (not for instance between Heathrow and Gatwick)
(b) A change in accommodation location for the whole of, or for a significant portion of your trip (such as a different island)
(c) A change to a lower official standard of accommodation for all of, or for a significant part of the holiday (a change in hotel accommodation during a tour doesn't normally consitute a significant change).
If a significant change or cancellation is required, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options if there is a significant change:-
(a) Accepting the changed arrangements
(b) Purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will endeavour to offer you an alternative holiday at no additional cost
(c) Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.
Very rarely, we may be forced by “force majeure” to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result. You should ensure you have adequate insurance cover.
We reserve the right to cancel your holiday for any reason. We will only do so under exceptional circumstances. In the event of us having to cancel your holiday, we will offer you either:-
(a) Alternative arrangements where available of a similar standard and price (a refund will be offered should the accommodation be of a lower standard).
(b) A full refund of all monies paid.
We regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss a result of “force majeure”.
In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include problems with transportation, rescheduling or cancellation of flights, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Our Liability to you
We accept liability for ensuring that the services offered reach a reasonable standard, taking into account such factors as the cost of your package and any action you could have taken to minimise the inconvenience suffered.
We will not be liable for compensation due to your fault or the actions of someone unconnected with your holiday, or to an unusual and unforeseen circumstance beyond our control, which neither we, nor our suppliers could have anticipated.
Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
Our liability is limited in accordance with relevant international conventions. You can ask for copies of these conventions from our office allowing 28 days for delivery.
For all claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is the equivalent price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable in the event that you have not received any benefit at all from your holiday.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
This clause is intended to set out our obligations to you as a tour operator/organiser in the light of the Package Travel, Package Holidays and Package Tours Regulations 1992. Please note, we regret we cannot make any payment to you or any member of your party if the person concerned is not entitled to one from us under these Regulations.
Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or our representative and the supplier of the service(s) in question.
Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it.
Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Conditions of suppliers
All of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 10 (4)). Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
We accept no liability for any activities undertaken on our recommendation but not booked by us. (e.g. activities booked locally, restaurants visited etc).
Special requests and medical problems
If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot always guarantee any request will be met. For your own protection, you should obtain confirmation in writing from ourselves that your request will be complied with (where it is possible for us to give this) if your request is important to you.
Confirmation that a special request has been passed on to the supplier is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ‘standard’ bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or conditions which may affect your holiday, please advise us before confirmation, in order that we can advise you on the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking.
If we are unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
Passports, visas and health requirements
We endeavour to ensure that we provide the most up to date information regarding passport & visa requirements for British citizens; however, it is your responsibility to ensure you have the correct documentation allowing you to travel (passport, visa etc).
We regret that we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
A full British passport application may take up to 6 weeks to obtain. Requirements may change and you must check the up to date position in good time before departure.
Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. See www.dh.gov.uk for more details.
Any health advice offered by us is purely indicative and we always strongly recommend you contact your local GP for pre-travel health advice.
It is essential that you obtain adequate health insurance before travel. All costs incurred in obtaining such documentation must be paid by you.
Jasmine Holidays Limited holds an Air Travel Organiser’s Licence (number T9762) issued by the Civil Aviation Authority, in compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 and the Civil Aviation (Air Travel Organiser’s Licensing) Regulations 1995. All monies paid to ourselves for holiday arrangements are made directly into a trust account from which payments are only released once the supplier of your arrangements (whether in the UK or overseas) has been paid. This ensures total financial protection in the very unlikely event of our financial failure.
The information contained on our website is correct to the best of our knowledge and we always endeavour to provide up to date images and information. We do not accept liability for any errors contained on the website.
Prices advertised on our website are indicative only and are provided to guide you as to the approximate and relative costs of different holiday arrangements. A final holiday price will be provided to you as a quotation either verbally or in writing.
The flight timings provided by us are for general guidance only and are subject to change. The latest timings will be shown on your tickets which will be despatched to you approximately two - three weeks before departure. You must accordingly check your tickets very carefully on receipt to ensure you have the correct flight times.
It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if we are made aware of any schedule change. Occasionally, schedule changes may occur at the last minute or we may not be informed by the airline, so we recommend reconfirming your flight details 24 hours prior to departure.
We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.
Unfortunately flight delays sometimes occur. The airline concerned will often provide refreshments, meals and accommodation etc. Unfortunately we cannot be liable for any assistance or compensation in the event of a delay.
If you are delayed, your flight is cancelled or you are denied boarding, you must pursue the airline directly for any compensation under the relevant regulations. A flight delay or cancellation does not entitle you to cancel other arrangements and cancellation fees will still apply.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.