Jasmine Holidays Limited 

Please read these conditions carefully. They set out your rights and our obligations, and they form part of your contract with us.

Introduction

These Booking Conditions, together with the privacy information referred to in clause 22.1, the Standard Information Form provided to you before booking, and the information on our website, form the basis of your contract with Jasmine Holidays Limited. Please read them carefully as they set out our respective rights and obligations.

These Booking Conditions apply to bookings confirmed on or after 14 August 2026. If your booking was confirmed before that date, the Booking Conditions in force at the time we issued your confirmation invoice continue to apply to it, and we will send you a copy on request.

In these Booking Conditions:

• "you" and "your" means all persons named on the booking, including anyone added or substituted later. Where the Package Travel and Linked Travel Arrangements Regulations 2018 refer to a "traveller", that means you.
• "we", "us", "our" and "ourselves" means Jasmine Holidays Limited, registered in England and Wales (company number 06442954), registered office 76 St. Johns Road, Tunbridge Wells, Kent, England, TN4 9PH.
• "the Regulations" means the Package Travel and Linked Travel Arrangements Regulations 2018, as amended.
• "package" and "organiser" have the meanings given in the Regulations.
• "lead name" means the person who makes the booking on behalf of the party.

Nothing in these Booking Conditions affects any right you have under the Regulations that cannot lawfully be excluded or limited. Where any provision of these conditions conflicts with the Regulations, the Regulations prevail.

1. Your holiday contract

1.1 Where the arrangements you book from us constitute a package, we act as the organiser of that package and your contract is with Jasmine Holidays Limited. You will be provided with the prescribed Standard Information Form for package travel contracts before you are asked to make any payment, confirming that your booking is a package and identifying the insolvency protection that applies.

1.2 Where we act as agent for another principal (for example another tour operator, or an airline or hotel booked as a stand-alone service), we will tell you so in writing before you book. In that case your contract for those services is with that principal on their terms and conditions, and our responsibility is limited to arranging the booking with reasonable skill and care.

1.3 A binding contract comes into existence when we send written confirmation of your travel arrangements (by email or post) to the lead name. We recommend you do not make any other arrangements, or incur any non-refundable cost, before you receive that confirmation.

1.4 Any variation to these Booking Conditions is only valid if made in writing and agreed by one of our company Directors.

1.5 Contacting us. Our contact details are:

Jasmine Holidays Limited, Antrobus House, 18 College Street, Petersfield, GU31 4AD

Email: sales@jasmineholidays.co.uk

Telephone: 0333 7000 747

Our registered office address is given in the Introduction above. Where these Booking Conditions require you to notify us in writing — including any request to amend your booking under clause 5, any notice of cancellation under clause 6, any request to transfer your booking under clause 7, and any complaint under clause 12 — you should use the email address or postal address in this clause. Notice by email is effective; we do not require you to write by post.

2. Making your booking

2.1 To make a booking, the lead name must confirm to us verbally or in writing that a booking is being placed. The lead name must be at least 18 years old, must be authorised to act on behalf of every person named on the booking (including anyone under 18), and accepts responsibility for making all payments due in respect of the booking.

2.2 By making the booking, the lead name confirms that they have the authority of, and have brought these Booking Conditions and the Standard Information Form to the attention of, every other person named on the booking.

2.3 A deposit or full payment (as specified at the time of booking) is required before we can confirm your booking. All bookings are subject to availability.

2.4 Once your arrangements are confirmed, a confirmation invoice will be sent to the lead name, together with an ATOL Certificate where your booking includes a flight. Please check these carefully on receipt and tell us immediately — and in any event within 10 days — if anything appears incorrect or incomplete.

2.5 Tickets and other travel documents are normally sent to you two to three weeks before departure (see clause 19.1). Please check them on receipt and tell us within 5 days if anything appears incorrect, in particular the spelling of names and the flight times.

2.6 We will always do our best to correct an error notified to us, whenever it comes to light. However, corrections become progressively more expensive as departure approaches — in particular, once a ticket has been issued most airlines treat a name correction as a cancellation and rebooking. Where you tell us about an error outside the periods in clauses 2.4 and 2.5, and the cost of putting it right is higher because of the delay, you will be responsible for that additional cost. This does not affect our responsibility for the error itself.

3. Payment

3.1 A deposit of 20% of the total holiday cost is payable at the time of booking. The balance is due no later than 12 weeks (84 days) before departure. For bookings made within 12 weeks of departure, full payment is required at the time of booking.

3.2 Occasionally a higher deposit or full payment is required at the time of booking because of a supplier's terms (for example special-offer airfares requiring immediate ticketing). We will tell you at the time of booking if this applies and why.

3.3 The balance due date is shown on your confirmation invoice. We do not send payment reminders, so please make a note of it.

3.4 If we do not receive the balance by the due date we will contact you. If payment remains outstanding, we may treat the booking as cancelled by you, in which case the cancellation charges in clause 6 will apply. Where we agree in writing to extend the payment date, we may charge our reasonable costs of doing so.

4. Holiday prices and price changes

4.1 Prices shown on our website are guideline prices only, subject to availability and confirmation. Your holiday price will be quoted to you and confirmed on your confirmation invoice. Once confirmed, the price of your holiday is guaranteed except as set out in this clause.

4.2 After confirmation, we may increase or must decrease the price of your holiday only as a direct consequence of a change in:

• the price of the carriage of passengers resulting from the cost of fuel or other power sources;
• the level of taxes or fees imposed by a third party not directly involved in the performance of the package, including tourist taxes, landing taxes, and embarkation or disembarkation fees at ports and airports; or
• the exchange rates relevant to the package.

4.3 Increases. We will not levy a surcharge unless the increase in our costs on the grounds in clause 4.2 exceeds 2% of the total price of your holiday (excluding insurance premiums and any supplier costs charged to you under clause 5.2); we absorb increases up to that level. Any surcharge will be notified to you in writing, clearly and comprehensibly, together with a justification and calculation, at least 20 days before the start of your holiday. No surcharge will be applied later than 20 days before departure.

4.4 Your right to cancel if the increase is large. If any surcharge means the price of your holiday increases by more than 8% of the total price, you may choose to:

• accept the change and the revised price;
• accept a substitute package of equivalent or higher quality if we are able to offer one, or of lower quality with an appropriate price reduction; or
• terminate the contract without paying any termination fee and receive a full refund of all monies paid.

You must tell us which option you choose within the period stated in our surcharge notice. That period will be:

• 14 days, where the notice is issued more than 30 days before departure; or
• 7 days, where the notice is issued 30 days or fewer before departure.

(Because no surcharge can be applied later than 20 days before departure under clause 4.3, you will always have at least 7 days.) If you do not respond within the stated period, we will treat you as having accepted the revised price. Where you terminate under (c), we will refund all payments made by or on your behalf without undue delay and in any event within 14 days.

4.5 Decreases. If our costs fall on the grounds in clause 4.2 by more than 2% of the total price of your holiday, we will pass the reduction on to you. We may deduct our actual administrative expenses of processing the refund, and we will provide proof of those expenses on request.

5. Changes by you

5.1 If you wish to change your confirmed holiday, please tell us in writing as soon as possible. We will do our best to help but cannot guarantee that a change will be possible.

5.2 We do not charge an administration or amendment fee for making changes to your booking. You will, however, be responsible for any costs or charges imposed by our suppliers as a result of the change (for example airline or hotel amendment fees, or fare differences). We will tell you the full cost before you commit to the change, and you are free to decide not to proceed with it.

5.3 Some changes cost significantly more than others. In particular, most airlines do not permit name changes once tickets have been issued, so a name change may cost the full price of a new ticket. Please check that all names and titles on your confirmation match the traveller's passport exactly (middle names are not required) and tell us at once if they do not.

5.4 Any supplier costs you have paid under clause 5.2 are not refundable if you subsequently cancel, because we will already have paid them to the supplier concerned.

6. Cancellation by you

6.1 You may cancel your holiday at any time before departure. The lead name must tell us in writing, using the contact details in clause 1.5, and the cancellation takes effect on the date we receive that written notice. Where notice is sent by email outside our normal business hours, it takes effect on the next working day.

6.2 Because we incur costs from the moment we confirm your booking, the following termination fees are payable. In this clause:

"non-refundable services" means any flight that has been ticketed, and any other travel service that we have paid for or committed to on a non-refundable basis, at the date we receive your notice of cancellation; and

"land arrangements" means the balance of the price of your holiday after deducting the cost of the non-refundable services, insurance premiums, and any supplier costs already charged to you under clause 5.2.

In no case will the termination fee exceed 100% of the price payable by the person or persons cancelling, and in no case will it be less than the deposit paid or payable.

6.2A Your flights are usually ticketed at or shortly after the time of booking. Once they are ticketed, the cost of those flights is irrecoverable and is charged in full at every stage of the scale above, whenever you cancel. We quote our holidays as a single total price rather than as a breakdown of individual elements, but:

• we will tell you, on request at any time, the amount of the flight element of your holiday price; and
• where you cancel, our cancellation invoice will itemise the flight element and the land arrangements separately, so that you can see how the charge has been calculated.

6.2B Some accommodation and other suppliers impose their own cancellation terms which are stricter than the scale above — for example a non-refundable room rate, or a charter or small-ship sailing. Where any element of your holiday carries such terms, we will tell you at the time of booking, before you commit, and the supplier's charges will apply to that element in place of the corresponding percentage above.

6.3 These fees reflect our estimate of the costs we incur and the savings we are able to make on cancellation at each stage. If, on your request, we are able to demonstrate that our actual costs and lost income are lower than the standard fee for your booking, we will charge the lower amount. If you believe the fee charged does not reflect our actual loss, please tell us and we will review it.

6.4 If one or more members of a party cancel, the price for the remaining travellers may need to be adjusted (for example to reflect the loss of a shared room), and we will tell you the revised price before applying it.

6.5 Your right to cancel without a fee in exceptional circumstances. You may terminate the contract before departure without paying any termination fee where unavoidable and extraordinary circumstances occurring at or in the immediate vicinity of your destination, or which significantly affect the carriage of passengers to your destination, significantly affect the performance of your holiday. In that case you are entitled to a full refund of all payments made, without undue delay and in any event within 14 days, but you are not entitled to additional compensation. What counts as "significantly affecting" performance will depend on the circumstances; relevant factors include Foreign, Commonwealth & Development Office advice, entry restrictions, and whether the main elements of your holiday can still be provided.

6.6 You may also be able to recover cancellation charges under your travel insurance policy. Please check with your insurer.

7. Transferring your booking to someone else

7.1 You have a statutory right to transfer your package to another person who satisfies all the conditions applicable to the contract, provided you give us reasonable notice in writing — which means at least 7 days before departure.

7.2 You (the transferor) and the person taking over the booking (the transferee) are jointly and severally liable for any balance still due and for any additional fees, charges or costs arising from the transfer.

7.3 We do not charge an administration fee for transferring a booking. You will be responsible only for the costs actually incurred as a result of the transfer, and we will tell you what those are and provide evidence of them. Those costs will not be unreasonable and will not exceed the cost actually incurred by us. Please be aware that most airlines treat a name change as a cancellation and rebooking, so the actual cost of transferring a flight-inclusive holiday is often the full price of a replacement ticket.

8. Changes and cancellation by us

8.1 We plan arrangements a long time in advance and occasionally have to make changes. Most are minor. We may unilaterally make insignificant changes to your arrangements and will notify you clearly and comprehensibly where we do so.

8.2 Occasionally we have to make a significant change — that is, a change that significantly alters any of the main characteristics of the travel services, or that means we cannot fulfil a special requirement we have accepted, or a price increase of more than 8% (see clause 4.4). Examples of significant changes include:

• a change of UK departure airport to a materially less convenient airport (a change between Heathrow and Gatwick would not normally be significant);
• a change of accommodation area for the whole or a significant part of your holiday, such as to a different island or region;
• a change to accommodation of a lower official rating for the whole or a significant part of your holiday (a change of hotel during a touring itinerary to accommodation of the same standard would not normally be significant);
• a change to the outward departure time or the return time by more than 12 hours; or
• a change to flight timings of less than 12 hours which nevertheless causes you to lose a night of pre-booked accommodation, to miss a pre-booked connecting flight, transfer, tour or excursion that we are unable to replace on comparable terms, or to lose a whole day of your confirmed itinerary.

8.3 If we have to make a significant change, or to cancel your holiday, we will tell you as soon as possible and offer you the choice of:

• accepting the changed arrangements;
• accepting a substitute holiday of equivalent or higher quality if we can offer one, at no extra cost, or of lower quality with an appropriate price reduction; or
• terminating the contract and receiving a full refund of all monies paid, without undue delay and in any event within 14 days.

We will tell you the period within which you must respond and what happens if you do not respond. That period will be:

Where there is less than 48 hours before departure, we will contact you by telephone as well as in writing and agree a response time with you, so that you are not given a deadline you cannot meet. If you do not respond within the applicable period, we will treat you as having accepted the changed arrangements.

8.3A Being treated as having accepted a change under clause 8.3 does not affect your rights under clause 9. If the changed arrangements turn out not to conform to the contract, or are of a lower standard, you may still claim a price reduction or compensation.

8.4 Compensation. Where we make a significant change or cancel, you may in addition be entitled to compensation as set out in clause 9. Compensation will not be payable where:

• we are prevented from performing the contract by unavoidable and extraordinary circumstances and we notify you without undue delay before departure;
• the change is an insignificant one, or we cancel because of your failure to comply with these Booking Conditions (for example failure to pay on time).

8.5 We will not cancel your confirmed holiday within 12 weeks (84 days) of departure — that is, once your balance has fallen due under clause 3.1 — except for the reasons in clause 8.4(a), or because of your failure to pay.

9. Our responsibility for your holiday

9.1 We are responsible for the performance of all the travel services included in your package, regardless of whether those services are to be performed by us or by other suppliers.

9.2 Telling us about a problem. If you become aware that any travel service is not performed in accordance with the contract (a "lack of conformity"), you must inform us without undue delay, taking into account the circumstances of the case, by contacting us or our local representative using the contact details in your travel documents. Until we know about a problem we cannot put it right.

9.3 Putting it right. We will remedy any lack of conformity unless it is impossible to do so, or would involve disproportionate cost taking into account the extent of the lack of conformity and the value of the travel services affected. If we do not remedy a lack of conformity within a reasonable period set by you, you may do so yourself and request reimbursement of the necessary and reasonable expenses you incur.

9.4 Alternative arrangements. If a significant proportion of the travel services cannot be provided as agreed, we will offer, at no extra cost to you, suitable alternative arrangements of, where possible, an equivalent or higher quality. Where the alternative results in a holiday of lower quality, we will grant you an appropriate price reduction. You may reject alternative arrangements that are not comparable to what was agreed, or where the price reduction offered is inadequate.

9.5 Termination during the holiday. Where a lack of conformity substantially affects the performance of your holiday and we fail to remedy it within a reasonable period, you may terminate the contract without paying a termination fee and, where appropriate, request a price reduction and/or compensation. Where your package includes the carriage of passengers, we will in addition provide you with repatriation by equivalent transport without undue delay and at no extra cost.

9.6 Price reduction and compensation. You are entitled to an appropriate price reduction for any period during which there was a lack of conformity, unless we can show that the lack of conformity is attributable to you. You are entitled to appropriate compensation from us for any damage you sustain as a result of a lack of conformity, without undue delay. Compensation is not payable where we can show that the lack of conformity is:

• attributable to you;
• attributable to a third party unconnected with the provision of the travel services included in the package and is unforeseeable or unavoidable; or
• due to unavoidable and extraordinary circumstances.

9.7 Limits on our liability. Where any international convention applies to a travel service (for example the Montreal Convention 1999 for carriage by air, the Athens Convention 2002 for carriage by sea, the Convention on International Carriage by Rail (COTIF), or the Paris Convention 1962 for hotel-keepers), the amount of compensation we pay is limited in accordance with that convention, and we are entitled to rely on all defences and limits available to the carrier or supplier under it. Copies of the relevant conventions are available from us on request; please allow 28 days.

9.8 Except in the case of death, personal injury or illness, and except for damage caused intentionally or with negligence, our liability to you for any claim arising out of the package travel contract is limited to three times the total price of your holiday (excluding insurance premiums and any supplier costs charged to you under clause 5.2).

9.9 We do not accept liability for any business losses, including loss of profit, loss of business opportunity or wasted management time.

9.10 We do not accept liability for services or activities that do not form part of your package — for example excursions, activities or restaurants you book locally or independently — even where we or our representatives have recommended them.

9.11 No double recovery. Any compensation or price reduction you receive from us will be reduced by any compensation or price reduction you have received from a supplier for the same matter, and vice versa — for example compensation received from an airline under Regulation (EC) No 261/2004 as retained in UK law, or under the Montreal Convention. Where you have a right to compensation from a supplier, you may be required to assign that right to us to the extent we have compensated you.

9.12 Time limits for claims. You must bring any claim under the Regulations within two years of the date on which the holiday should have ended, or within any longer period allowed by law. Shorter contractual time limits in earlier versions of our Booking Conditions no longer apply.

10. Unavoidable and extraordinary circumstances

10.1 In these Booking Conditions, "unavoidable and extraordinary circumstances" means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Depending on the circumstances, this may include warfare, acts of terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural disasters such as floods, earthquakes or volcanic activity, weather conditions which make it impossible to travel safely to the destination, and comparable events.

10.2 Where we are prevented from performing the contract, or your holiday is affected, by unavoidable and extraordinary circumstances, our obligations and your rights are as set out in clauses 6.5, 8.3, 8.4, 9.6 and 10.3. We regret that we cannot pay compensation in these circumstances.

10.3 If you cannot get home. Where it is impossible to ensure your return as agreed because of unavoidable and extraordinary circumstances, and your package includes the carriage of passengers, we will bear the cost of necessary accommodation of an equivalent category where possible for a period of up to three nights. This three-night limit does not apply where a longer period is provided for under applicable EU or UK passenger rights legislation for the means of transport concerned, nor does it apply to persons with reduced mobility and any person accompanying them, pregnant women, unaccompanied minors, or persons in need of specific medical assistance, provided you notified us of the particular need at least 48 hours before the start of your holiday.

11. Assistance

11.1 If you are in difficulty during your holiday, we will give you appropriate assistance without undue delay. This includes providing appropriate information on health services, local authorities and consular assistance, assisting you to make distance communications, and helping you find alternative travel arrangements.

11.2 Where the difficulty has been caused intentionally or through your own negligence, we may charge a reasonable fee for this assistance. Any such fee will not exceed the actual costs we incur.

12. Complaints and dispute resolution

12.1 If you have a problem during your holiday, please tell us or our local representative and the supplier of the service concerned immediately, so that we have the opportunity to put it right (see clause 9.2). Any verbal complaint should be confirmed in writing as soon as possible.

12.2 Our complaint-handling procedure. If your complaint is not resolved locally, please write to us using the contact details in clause 1.5 as soon as possible after your return, giving your booking reference and full details. We will acknowledge your complaint within 5 working days of receiving it and give you a full written response within 28 days. If we need longer to investigate — for example because we are waiting for a response from an overseas supplier — we will tell you why and when you can expect a full reply. Prompt notification helps us resolve matters, but failure to notify us within any particular period does not remove your rights under the Regulations, subject to clause 9.12.

12.3 We are a member of the Travel Trust Association, membership number U5660. As a member we are bound by the Travel Trust Association's Code of Conduct and we are committed to dealing with any complaint promptly and fairly. Further information about the Travel Trust Association and the protection it provides is available at www.traveltrust.co.uk.

12.4 Conciliation and arbitration through the Travel Trust Association. If we are unable to resolve your complaint through the procedure in clause 12.2, the Travel Trust Association is prepared to intervene to give help and impartial guidance and to refer the matter for arbitration. Any dispute arising out of, or in connection with, the sale of your holiday which is not amicably settled may be referred to arbitration under the Travel Industry Arbitration Service's special scheme. Please note that:

• the scheme provides for a simple and low-cost method of arbitration on documents alone, with restricted liability on your part in respect of costs;
• the scheme does not apply to claims for an amount greater than £2,500 per person or £10,000 per booking form, nor to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness; and
• details of the scheme will be supplied on request, by us using the contact details in clause 1.5 or by the Travel Trust Association using the contact details in clause 18.6.

The scheme operates in accordance with the rules and regulations of the Chartered Institute of Arbitrators in force at the time. The outcome of arbitration is legally binding on both you and us.

12.5 Using conciliation or arbitration is your choice. Neither is a precondition to bringing a claim, and you may instead bring a claim in the courts under clause 23 at any stage. Referring a complaint to the Travel Trust Association does not shorten or affect the time limit in clause 9.12. Where your claim exceeds the financial limits in clause 12.4(b), or is solely or mainly in respect of injury or illness, the scheme is not available and clause 23 applies.

13. Insurance

13.1 We consider adequate travel insurance to be essential and strongly recommend that you take out a policy at the time of booking. It is your responsibility to ensure that the cover you buy is suitable and adequate for your needs, including cancellation, curtailment, medical expenses and repatriation, any pre-existing medical conditions, and any activities you intend to undertake.

13.2 Please note that travel insurance is not a substitute for the rights you have against us under the Regulations, and our insolvency protection (clause 18) is separate from and additional to any insurance you buy.

14. Behaviour

14.1 You accept responsibility for any damage or loss caused by you or any member of your party. Payment for any such damage or loss must be made direct to the accommodation owner, manager or other supplier at the time. If you fail to do so, you will be responsible for meeting any claims subsequently made against us, together with our own and the other party's legal costs, as a result of your actions.

14.2 We expect all clients to have consideration for other people. If, in our reasonable opinion or that of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, distress or annoyance to others, or damage to property, we are entitled to terminate the holiday of the person or persons concerned without notice. In that event they will be required to leave the accommodation or other service, we will have no further responsibility for them including any return travel arrangements, no refund will be made, and we will not meet any expenses or costs they incur as a result.

15. Conditions of suppliers

15.1 The travel services that make up your holiday are provided by independent suppliers, who provide them in accordance with their own terms and conditions. Some of those terms may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions (see clause 9.7). Copies of the relevant parts are available on request from us or the supplier concerned.

15.2 Nothing in a supplier's terms and conditions affects our responsibility to you for the performance of your package under clause 9.

16. Special requests, accessibility and medical conditions

16.1 If you have a special request, please tell us in writing at the time of booking. We will pass any reasonable request on to the relevant supplier, but we cannot guarantee that it will be met unless we confirm to you in writing that it will. Confirmation that a request has been passed on is not confirmation that it will be met.

16.2 We cannot accept conditional bookings — that is, a booking made conditional on the fulfilment of a particular request. Such bookings will be treated as standard bookings subject to clause 16.1.

16.3 We will provide information about the suitability of your holiday for travellers with reduced mobility before you book, on request. If you or any member of your party has a disability, reduced mobility, or a medical condition or dietary requirement that may affect the holiday, please tell us in writing before booking so that we can advise you on the suitability of the arrangements and, where possible, make appropriate arrangements. Please also see clause 10.3 regarding notification at least 48 hours before departure.

16.4 If, having been given full details, we are unable to accommodate the particular needs of the person concerned, we may decline the booking. If full details are not given at the time of booking and we later become aware that we cannot properly accommodate those needs, we may cancel the booking and apply the cancellation charges in clause 6. We will not decline or cancel a booking for reasons connected with disability except where the arrangements genuinely cannot be adapted to the traveller's needs.

17. Passports, visas, health and entry requirements

17.1 We will provide you with general information about passport, visa and health requirements applicable to British citizens for your destination before you book and, where relevant, in your travel documents. It remains your responsibility to ensure that you hold the correct documentation to travel, including a valid passport with sufficient remaining validity, any necessary visas or electronic travel authorisations, and any required health documentation.

17.2 If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the embassy, consulate or immigration authority of each country you intend to travel to or through.

17.3 We cannot accept liability if you or any member of your party is refused boarding or entry to any country because of a failure to hold correct documentation. If a failure to hold necessary documents results in fines, surcharges or other financial penalties being imposed on us, you will be responsible for reimbursing us.

17.4 A new British passport application may take several weeks. Requirements change, and you must check the up-to-date position in good time before departure.

17.5 Up-to-date travel advice, including entry requirements, safety and security information and health requirements, is available from the Foreign, Commonwealth & Development Office at www.gov.uk/foreign-travel-advice and from the National Travel Health Network and Centre at travelhealthpro.org.uk. Any health advice we give is indicative only and we strongly recommend you consult your GP, practice nurse or a travel clinic well before departure.

18. Financial protection

18.1 We are required to provide security for the refund of payments made by you and, where the carriage of passengers is included, for your repatriation, in the event of our insolvency. We do so through our Air Travel Organiser's Licence, issued under the Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012, and through the trust arrangement described below.

Flight-inclusive packages and ATOL protected flights

18.2 We provide financial security for flight-inclusive packages and ATOL protected flights by way of our Air Travel Organiser's Licence number T9762 issued by the Civil Aviation Authority, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email caa.co.uk">claims@caa.co.uk.

18.3 When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight-inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme.

18.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

18.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Trust account and Travel Trust Association membership

18.6 We are a member of the Travel Trust Association, membership number U5660. The Travel Trust Association is part of The Travel Network Group, St Andrews House, West Street, Woking, Surrey, GU21 6EB, www.traveltrust.co.uk.

18.7 All monies you pay to us for holiday arrangements are paid directly into a designated trust account. Money held in that trust account does not belong to us and is not used for our general business purposes. Payments are released from the trust account only once the supplier of your arrangements, whether in the UK or overseas, has been paid, or in order to make a refund to you. This means that in the unlikely event of our financial failure, the money you have paid remains available to pay for your arrangements or to be refunded to you.

18.8 In addition to the trust account, the Travel Trust Association provides a financial guarantee which may apply where money is not available from the trust account to meet a claim. This guarantee is subject to a limit of £11,000 per person. Where the price of your arrangements exceeds £11,000 per person, the guarantee would not cover the full amount, although the trust account described in clause 18.7 applies to the whole of the money you have paid us.

18.9 The trust arrangement described in clauses 18.7 and 18.8 applies to all bookings, including flight-inclusive packages. For flight-inclusive packages and ATOL protected flights it operates alongside the ATOL protection described in clauses 18.2 to 18.5; it does not replace it. For packages and other arrangements that do not include a flight, and which are therefore outside the scope of our ATOL, the trust arrangement and the Travel Trust Association guarantee are the security we provide under the Regulations.

18.10 The trustee of the trust account is TTA Trustees (UK) Limited, a company registered in England and Wales (company number 04302758), registered office St Andrews House, West Street, Woking, Surrey, GU21 6EB. If you need to make a claim in the event of our financial failure, you should contact the Travel Trust Association using the details in clause 18.6, or the trustee at the address above.

Arrangements that are not packages

18.11 If you book arrangements from us that do not constitute a package or an ATOL protected flight, those arrangements will not be financially protected under the Regulations or the ATOL scheme. We will tell you clearly before you book if this is the case. Please ask us for further details.

19. Flights

19.1 Flight timings given at the time of booking and on your confirmation are for guidance only and are subject to change. Final timings will be shown on your tickets, which will be sent to you approximately two to three weeks before departure. Please check your tickets carefully on receipt.

19.2 Flight times may change even after tickets have been issued. We will tell you as soon as possible if we are told of a schedule change. Where a change to flight times significantly alters a main characteristic of your holiday, clause 8 applies. Otherwise, we recommend you reconfirm your flight details with the airline 24 hours before departure.

19.3 We are not always able to confirm the operating carrier, aircraft type or route at the time of booking. Where this information is given, it is subject to change. Under Regulation (EC) No 2111/2005 as retained in UK law, we are required to advise you of the actual carrier or carriers that will operate your flights at the time of booking, or, where only the likely carrier is known, to tell you the identity of the actual carrier as soon as we become aware of it. Any change to the operating carrier after your booking has been confirmed will be notified to you as soon as possible. A change of carrier, flight timing or aircraft type does not entitle you to cancel or change your arrangements without paying our normal charges unless it amounts to a significant change under clause 8.

19.4 We are also required to bring to your attention the existence of a list of air carriers that are subject to an operating ban or operational restrictions within the UK. The list is maintained and published by the Civil Aviation Authority at www.caa.co.uk. If a carrier with whom you hold a confirmed reservation becomes subject to such a ban and we are unable to offer you a suitable alternative, clause 8 (Changes and cancellation by us) will apply.

19.5 Delays, cancellations and denied boarding. If your flight is delayed or cancelled, or you are denied boarding, you may have rights to assistance, rerouting, refund or fixed compensation directly against the airline under Regulation (EC) No 261/2004 as retained in UK law, or under the equivalent EU regulation where it applies. Those claims must be pursued against the airline, and any compensation you receive will be taken into account under clause 9.11. Where a delay or cancellation means a significant proportion of your package cannot be provided, our obligations under clauses 9.4, 9.5 and 10.3 apply.

19.6 A flight delay or cancellation does not entitle you to cancel other parts of your holiday, and the cancellation charges in clause 6 will apply if you do so — subject to your rights in clauses 6.5, 9.4 and 9.5.

20. Website accuracy

20.1 The information on our website is correct to the best of our knowledge at the time of publication, and we endeavour to keep images and descriptions up to date. Where an error comes to our attention we will correct it and tell any affected customer as soon as possible. Prices on our website are indicative only; a firm price will be given to you as a quotation and confirmed on your confirmation invoice.

20.2 We remain responsible for the accuracy of the pre-contractual information we give you under the Regulations, and that information forms part of your contract unless we tell you clearly and prominently before you book that it may change and any change is communicated to you.

21. Safety standards

21.1 The safety requirements and standards that apply to the services making up your holiday are those of the country in which those services are provided, not those of the UK. As a general rule these will not be the same as UK standards and may be lower. This does not affect our responsibility under clause 9 to perform your package with reasonable skill and care.

22. Data protection

22.1 We process personal data about you and your party in accordance with the UK GDPR and the Data Protection Act 2018, as described in the privacy section of our terms and conditions page at https://www.jasmineholidays.co.uk/terms-and-conditions.">www.jasmineholidays.co.uk/terms-and-conditions.">https://www.jasmineholidays.co.uk/terms-and-conditions. To provide your holiday we need to pass personal data to suppliers, which may include suppliers outside the UK, and to public authorities such as customs and immigration where required.

22.2 Health and other special category information. Where you give us information about a medical condition, disability, dietary requirement or other health matter under clause 16, that information is special category data under Article 9 of the UK GDPR. We process it on the basis of your explicit consent, which the lead name gives on behalf of the person concerned when the information is provided, and we use it only to advise you on the suitability of the arrangements, to make and administer your booking, and to pass to the suppliers who need it. You may withdraw that consent at any time by contacting us using the details in clause 1.5, but if you do we may be unable to make or maintain arrangements that depend on it, and clause 16.4 may apply.

22.3 You have rights of access to your personal data and rights to have it corrected, erased or restricted, to object to its processing and to receive a copy of it, as set out in the privacy section of the page referred to in clause 22.1. If you are unhappy with how we have handled your personal data you may complain to us using the details in clause 1.5, and you have the right to complain to the Information Commissioner's Office at ico.org.uk.

23. Law and jurisdiction

23.1 These Booking Conditions and your contract with us are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.

23.2 Clause 23.1 does not prevent you from using the mediation and arbitration service described in clause 12.4 if you would prefer to. That service is available to you as an alternative to court proceedings, at your election; it is not a substitute for your right to go to court, and clause 12.5 applies.

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Our details

Jasmine Holidays Limited, Antrobus House, 18 College Street, Petersfield, GU31 4AD.
Telephone 0333 7000 747. Email sales@jasmineholidays.co.uk.

Registered in England and Wales, company number 06442954. Registered office: 76 St. Johns Road, Tunbridge Wells, Kent, TN4 9PH.

ATOL number T9762. Travel Trust Association member U5660.