Booking with Confidence
We realise that these are extraordinary times and many people will feel understandably cautious about booking future holidays at the moment.
Since mid-March we have had a steady flow of bookings for 2021 which has been encouraging, and thank you for customers who have booked with us for next year.
We would like to reassure you of our commitment to looking after our customers as we have always done, but even more so in the current situation.
We realise that many of you will be itching to get away as well once things are back to normal.
We also understand that you may be concerned whether or not your trip will be able to go ahead or not given the changeable travel restrictions.
For all new bookings we are able to offer a flexibility guarantee (subject to any terms from our suppliers which we will advise you of at the time of booking).
If your destination is subject to border closures or quarantine on arrival you will be able to either defer your trip to a later date or change to another destination up to 30 days before departure.
We will not charge an amendment fee if you wish to amend, but changes will be subject to revised costs depending on the dates and destination of travel.
We're normally able to find new dates for the same trip without any increase in costs.
Our team is working as normal and here to assist.
Our normal deposit requirement is 20% of the value of the booking.
In many instances we are able to be flexible on deposit payments at the moment, so please discuss this with your consultant at the time of your booking.
What if there is an issue on holiday?
We work with exceptional local partners around the world and are always there to support you in the event of any issues at all during your trip.
You also have access to our 24-hour emergency number.
We understand that you may be concerned about Financial Protection.
When we started our business in 2007 we operated on a Trust Account model as members of the Travel Trust Association, and have done so ever since.
This means that when a payment is made to us, your payment sits ring-fenced in a protected account until either you have returned from your holiday or all suppliers on your booking have been paid.
It's a form of financial protection which is the industry gold-standard and one which much of the industry is now considering moving over to.
We also of course hold an ATOL licence which confers government backed financial protection in the event of a company failure.
Together this represents the most comprehensive financial protection we believe there is, and it's something that should give you absolute trust that all payments are protected.
If you have an existing booking with us and you are concerned about whether or not it will be able to go ahead, please contact your sales consultant to discuss, as each case is unique.
In most cases if you wish to defer your booking we are able to amend the dates for you, usually without any additional costs.
We know that you probably spent a considerable amount of time researching your holiday, deciding where to go, which hotels to stay in, what to do and when to go.
Which is why we'd like to make it easy for you to defer your booking to a later date if you wish to. We will not charge any amendment fees of our own if you wish to defer your trip.
Sometimes additional costs may be incurred if you choose to defer your trip to a later date, but we will do our utmost to keep these to a minimum.
Many of our customers due to travel in the first 3 months of 2021 have already amended dates.
If you prefer to change destination or aren't able to decide on dates or destination at this stage we are also usually able to offer your deposit payment as a credit against a future trip of your choice when you feel ready to confirm something.
Our guarantee is that we will be as flexible as we can to make sure you're happy with your arrangements, with no pressure.
or Call Us on 0333 7000 747